Due to technology being very different from one device to the next, it is difficult for me to troubleshoot if you have a problem. It is very rare that anyone has an issue downloading one of my printables. Reach out if you do have a problem though. :)
Please note that mostmobile devices such as phones and ipads, do not allow for downloading through a link.
Some products are sent using a compressed ZIP file.
Here's how to unzip a ZIP file:
On a laptop or PC - Save the ZIP file to your computer, right-click and select, "Extract All." This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser.
On a mobile device - Before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, "Extract."
All files are sent using PDF format.
If you can't find the file once it's downloaded, try looking in Downloads under My Computer or search the title of the file on your computer for where it could be hiding.